Millennium Running Refund Policy - MillenniumRunning.com
 

Millennium Running Refund & Transfer Policy

At Millennium Running, we pride ourselves on having a very runner friendly refund and transfer policy.   We value our customers and realize that life happens, injuries happen, pandemics happen, and things don’t always go as you plan…

Below are our refund and transfer options and policies.

VIRTUAL OPTION

If you have registered for an in-person event that has a virtual option and would like to switch to the virtual category – please submit your request via the Transfer/Refund Form

Virtual registration closes at 11:59pm the day prior to the in-person event and transfers to virtual after that date and time will not be accepted.

REFUNDS & TRANSFERS

— More Than 30 days+ Prior To Event:  100% of original entry fee paid will be transferred as a credit to a future Signature Event occurring within the next 1 year.  Requests must be submitted via Transfer/Refund Form

— 4 Days – 30 Days Prior To Event:  50% of original entry fee paid will be transferred as a credit to a future Signature Event occurring within the next 1 year.   Requests must be submitted via Transfer/Refund Form

— Less Than 4 Days Prior To Event:  Due to final race preparation, municipal costs, race expenditures, and charitable donations all committed to provide the best possible event to registrants, we cannot grant refunds or transfers within 4 days prior to the start of the event.

— Club Members: If a current member of the Millennium Running Club, a 100% refund or transfer will be granted if a request is submitted via Transfer/Refund Form no less than 4 days prior to the event.

— Series Registrants: If signed up for a Signature event VIA the Elliot Series, Stonyfield Organic GreenStride Series, or Holiday Hat Trick Registration Pages, a 100% refund or transfer will be granted if a request is submitted via Transfer/Refund Form no less than 4 days prior to the event.

– Credit Codes: Transfer credit codes and standard codes can only be redeemed once.  You will not receive a transfer code for any registration fees originally paid with any type of code.

  • All refund or transfer requests must be made be submitted via Transfer/Refund Form
  • All refunds are credited back to the credit card used on the original transaction; however, refunds do not include online processing fees.
  • Participants requesting a race transfer will be emailed a coupon code to sign up for a future signature event of their choice occurring over the next 1 year.

– Transfer Your Bib to Another Person For The Same Event: Should a participant want to transfer their entry to another person for the same event, they may do so prior to registration closing by filling out this form. There is a $10 fee for a person-person inner race transfer.

*Undocumented transfers present a serious liability risk and will result in disqualification from results and series eligibility with NO REFUND.

– Transfer to a Different Category/Distance within the Same Event:  Should a participant wish to  transfer their entry to a different category/race/distance within the same Event, simply make a request via our Contact Form.  NOTE:  Registrants wishing to upgrade to a more expensive category will be responsible for the increased cost.  Participants wishing to downgrade to a lower priced event will not be issued any refunds or credits.

– Weather:  Millennium Running’s weather policy begins with the safety of our participants. Decisions to delay, postpone, or cancel an event are made in conjunction with the hosting municipalities officials and safety personnel. These decisions are made with careful consideration, in the best interest of our participants, and are final.

  • We will always make every effort to start an event on the scheduled date and time.
  • If the start time needs to be delayed we will make every effort to make this decision as soon as possible and keep any delays as brief as possible.
  • If weather forces the postponement of a race date, we will make every effort to make this decision as soon as possible. Each event has a predetermined make-up date if applicable and is published within the general info for that event.

Event cancellation due to weather: If forced to cancel an event without a make-up date due to weather the following policy takes effect.

  • 70% of registration fee can be applied toward registration to following year’s instance of the same event within 30 days of canceled event.
  • In the event of cancellation, race items included with registration such as apparel, awards, drink tickets etc. will not be distributed to registrants.
  • Any pre-purchased race souvenirs such as shirts will have a scheduled distribution event or may be picked up at the Millennium Running offices during business hours.

POLICY EXCEPTION – COVID-19 (CORONAVIRUS)

Due to COVID-19 (Coronavirus), Millennium will make the following exception to our already runner-friendly refund policy.

Cancelled Events: For Millennium Running Signature Events that are cancelled due to the COVID-19 pandemic, registrants will receive a 100% credit (based on the paid entry fee, but not to include the online processing fee), valid for any future Millennium Running Signature Event.  There is no expiration date on the codes- they are indefinite.   All codes will be emailed directly to the registrant.

The list of cancelled races include:  2020 St. Patty’s 5k & 10k, 2020 Citizens Bank Shamrock Half Marathon & Shuffle, 2020 Cheap Marathon, 2020 Stonyfield Earth Day 5k, 2020 Members First Cinco de Miles 5k, Earth Rock Run, 2020 White Mountains Triathlon, 2020 RibFest 5 Miler, 2020 Halfway to St Patricks Day, 2020 Yule Light Up The Night, and the 2021 RibFest 5 Miler

Postponed Events:  For Millennium Running Signature Events that are postponed due to the COVID-19 pandemic, registrants will receive be automatically entered into the new date, when announced.   For a registrant that cannot attend the rescheduled dated, a 100% credit (based on the paid entry fee, but not to include the online processing fee), valid for any future Millennium Running Signature Event in the next 2 years will be issued. No refunds/transfer/credits will be processed prior to the new date being determined and announced.  

       

About Us

 

Millennium Running is fueled by the passion of promoting healthy, enjoyable lifestyles. With over a dozen Signature road races and triathlons, a running specialty store, the Millennium Running Club, plus all-purpose timing and event services. 

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Millennium Running
138 Bedford Center Road
Bedford, NH 03110

Events: 603.488.1186
Retail: 603.472.7867

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